Latest
Dana in the Elevator illustration
An AI Lexicon

Dana in the Elevator: A Tour of the AI Wonderland

A humorous short story about an SMB owner's first encounter with AI jargon — with interactive hover-over definitions. March 2026.

Pilot Status Dashboard illustration
Getting to Production

Escaping Pilot Purgatory: Why Most AI Projects Stall and How to Fix Them

Three failure modes that keep businesses stuck — and a framework to break through. February 2026.

Insights

AI adoption for SMB leaders — the full series

Six sessions. One objective: move from strategic inertia to strategic adaptation with clear tactics, guardrails, and repeatable learning.

Part 1

Why Small Businesses Can’t Afford to Ignore AI

AI adoption is compressing faster than any technology before it. Learn why waiting feels safe but costs more—and how to start adapting strategically.

Part 2

AI Models Explained: What Business Owners Actually Need to Know

ChatGPT, Claude, Gemini, Grok—they don’t all agree. See what happened when four AI models reviewed the same resume, and why that matters for your business.

Part 3

How to Design Your First AI Pilot Project

A step-by-step framework for running a 90-day AI pilot with one clear metric, low risk and measurable results. Built for business owners, not engineers.

Part 4

AI Guardrails and Governance: A Practical Framework

AI without oversight is a liability. Five non-negotiable guardrails plus a governance structure for sponsors, leads and decision-makers.

Part 5

Agentic AI: How to Move From AI Assistance to Task Automation

Stop doing repetitive tasks manually. Learn how APIs and AI agents can automate workflows—and what it takes to build your first one safely.

Part 6

AI Won’t Fix a Broken Culture: Upgrading Your Organizational Operating System

The best AI tools fail in slow-moving organizations. How to flatten hierarchy, remove fear of failure and turn freed-up time into competitive advantage.